Introduction

The Business Analysis Office (“we”, “us”, or “our”) operates LearnBA, an online learning platform that offers business analysis courses and training programs (the “Service”). This Privacy Policy outlines how we collect, use, and disclose personal information when you use our Service, and your rights in relation to that information.

Data Controller

The data controller for your personal information processed through the Service is The Business Analysis Office, a company registered in England and Wales under company number 11819929, with its registered office at 71 – 75 Shelton Street Covent Garden, London, WC2H 9JQ.

Personal Information We Collect

We may collect and process the following personal information when you use our Service:

  1. Your name, email address, and other contact details
  2. Your job title and employer
  3. Your billing information
  4. Your IP address and other technical information about your device and use of the Service
  5. Your preferences for receiving marketing communications from us

We may also collect information about your use of the Service, including:

  • The courses and training programs you have enrolled in or accessed
  • Your progress in those courses and programs
  • The quizzes, exams, and other assessments you have taken
  • Your use of interactive features and forums on the Service

We may also collect and process information you provide when you contact us with questions or feedback about the Service.

Use of Personal Information

We may use your personal information for the following purposes:

  • To provide you with access to the Service and its content, and to process your enrolment and participation in courses and training programs
  • To communicate with you about the Service, including updates, changes, and other relevant information
  • To provide customer support and respond to your inquiries and requests
  • To personalise and improve the Service and our marketing efforts
  • To process payments for the Service
  • To comply with legal obligations, such as tax and accounting requirements
  • To protect the rights and safety of our users, ourselves, and others
  • To enforce our terms of use and other agreements with you

Disclosure of Personal Information

We may disclose your personal information to the following categories of recipients:

  • Service providers and business partners who help us provide the Service and process payments, such as payment processors, hosting providers, and customer support providers
  • Legal and regulatory authorities, such as tax authorities, law enforcement agencies, and courts
  • Other users of the Service, to the extent necessary to provide the Service and facilitate participation in courses and training programs

We may also share anonymized and aggregated data with third parties for research and analytical purposes.

International Transfers of Personal Information

We may transfer your personal information to countries outside the European Economic Area (EEA) for the purposes described in this Privacy Policy. Where we do so, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

Data Retention

We will retain your personal information for as long as necessary to provide the Service and fulfill the purposes for which it was collected, unless a longer retention period is required by law or necessary for our legitimate interests.

Your Rights

You have the following rights in relation to your personal information:

  • The right to access your personal information and receive a copy of it
  • The right to rectify inaccurate personal information and complete incomplete personal information
  • The right to erasure of your personal information in certain circumstances, such as where it is no longer necessary for the purposes for which it was collected or processed, or where you withdraw your consent and there is no other legal basis for processing it
  • The right to restrict processing of your personal information in certain circumstances, such as where you contest the accuracy of the information or the lawfulness of the processing
  • The right to object to processing of your personal information in certain circumstances, such as where the processing is based on our legitimate interests or for direct marketing purposes
  • The right to data portability, which allows you to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller where technically feasible

If you wish to exercise any of these rights, please contact us using the contact details provided below.

Marketing Communications

We may send you marketing communications about our Service, including updates, promotions, and other information that may be of interest to you. You can opt out of receiving these communications at any time by clicking the “unsubscribe” link in the emails we send you or by contacting us using the contact details provided below.

Cookies

We may use cookies and similar technologies to collect information about your use of the Service and to personalize and improve your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on the Service or by email. Your continued use of the Service after the effective date of any changes constitutes your agreement to the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our processing of your personal information, please contact us at:

The Business Analysis Office

71 – 75 Shelton Street

Covent Garden,

London,

United Kingdom

WC2H 9JQ

Email: learnba@thebaoffice.co.uk

We will respond to your inquiry as soon as possible and in any case within one month of receipt.

Complaints

If you are not satisfied with our response or believe that we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Contact information for the ICO can be found at https://ico.org.uk/global/contact-us/.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Children’s Privacy

The Service is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact details provided above.

Conclusion

We take your privacy seriously and are committed to protecting your personal information in accordance with applicable law. If you have any questions or concerns about this Privacy Policy or our processing of your personal information, please do not hesitate to contact us using the contact details provided above.

Updated April 2023.